Product help
Install, activation, export, or app issues.
Bug reports
Bugs you can reproduce.
Feedback
Ideas or rough spots in the workflow.
Orders
Receipts, download links, and order lookup.
Billing and orders
- Lemon Squeezy handles Jiwami purchases, receipts, downloads, and order lookup.
- Use your purchase email or Lemon My Orders for billing, cancellation, and monthly or annual plan changes.
- Lifetime is a separate one-time purchase.
What to include when reporting a bug?
- Your Windows version.
- The source type: local video, subtitle file, supported video URL, EPUB, plain text, manga, or picture.
- If the bug is word-selection or sentence-specific, attach the subtitle file if you can.
- What happened, what you expected, and the smallest steps that reproduce it.
- For activation issues, include your license or order email.